I’ve been involved in home improvement since I was a teenager working with my best friend’s dad learning how to build houses. I managed a home improvement super store and was the Director of Sales and Marketing for a large air conditioning dealer. Along the way there were many home improvement projects at my house and friends’ houses. Then there was my radio and television shows and my “Big Home Improvement Book” that won a few literary awards and made my publisher’s bestseller list. There were home improvement trade shows, speaking engagements and appearances. I was able to help thousands of people with their home improvement projects.
Then I went for my annual physical. I was in pretty good shape for a guy my age, but I was diagnosed with a rare bone marrow disease that was destroying my kidneys. Then there was a stem cell transplant, chemotherapy and finally dialysis.
So, what do you do when you suddenly become medically retired? I decided to write more books and share the knowledge I’ve accumulated in a lifetime of business ventures. I wrote “The Fine Art of Driving Customers Away” and started helping businesses develop written customer service procedures that produce loyal customers that buy more and compel their friends to buy too. More and happier customers and higher employee retention rates are additional results. I speak about every aspect of exemplary customer service. How to give it and how to get it. Fortunately, my illness hasn’t impeded my writing or speaking ability.